The Johns Hopkins Arthritis Center represents a large number of professionals working together to advance the care for patients with arthritis and rheumatic diseases. Our clinical and research operations are significantly integrated. Some of these people you may meet in a visit through our clinic while others work behind the scenes to make your visit and the work in our Center happen.
Penny is the Arthritis Center Patient Service Coordinator. She handles all patient appointment scheduling, phone calls, prescription refills, and referrals. Penny ensures that all doctor visits go as smoothly as possible for the patient and oversees all administrative tasks within the clinical practice.
Patient Service Coordinator
Estelle is a Patient Service Coordinator and often the first person who greets you as you enter the Rheumatology Clinical area. She sees that all patients are properly registered and entered in the Johns Hopkins system.
Felicia is a Certified Medical Assistant and Patient Service Coordinator. She greets patients and takes their vital signs prior to escorting them to an exam room. She also monitors exam room equipment and helps physicians with routine procedures when needed.
Samantha is the Medical Records Coordinator. She maintains medical records for the various center, as well as working with several doctors and various other duties as the need arises.
Michelle K. Jones, B.S.
Senior Research Coordinator, Division of Rheumatology Data Manager
Michelle is a Research Coordinator in the Arthritis Center and Data Manager for the Rheumatic Disease Research Core Center. She coordinates some of our research efforts, this includes identifying potential patients, overseeing the data management, and tracking what is needed for patients to complete their study appointments. She is currently working on several projects but still finds time to stop by the clinic and say hi to the patients from time to time.
Marilyn C. Towns, BSc, CCRP
Senior Research Program Coordinator II
Marilyn is a Senior Research Program Coordinator II and is a certified clinical research professional in the Arthritis Center. She is responsible for conducting a variety of clinical trials using good clinical practice. Marilyn oversees protocol compliance, patient recruitment and enrollment, development of informed consents, case management and assessments of subjects, data collection and management, report preparation, and laboratory training.
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